Appointment Cancel Culture

Practical techniques & strategies to reduce cancel/no shows

Thursday, February 4th, 2021: 9 am – 10 am (Central)

CE Program #3 (1.00 Credits)



Peter Swenson (Moderator), CAO, Park Dental

Heidi Arndt (Panelist), CEO, Strive Dental Management (Bio)

Nadine Bondhus (Panelist), Director of Patient Experience, Park Dental (Bio)

August Judisch (Panelist), Co-Founder, Head of Sales, Truro Analytics (Bio)

Jaideep Srivastava (Panelist), Co-Founder, CTO, Truro Analytics (Bio)

Appointment Cancel Culture Course Description

Short notice cancelations and no shows are a major detrimental factor in running a profitable Practice. AADGP Board Member Peter Swenson, COO of Park Dental moderates engaging discussion between a diverse group of knowledgeable industry experts as they explore the Appointment Cancel Culture and what Practices can do to minimize them.

Course Objectives

  • Learn about practical techniques that successful Practices use to fill out their hygiene schedules
  • Best practices to notifying your Patients about their upcoming appointments while avoiding excessive reminders
  • Actions your team can take to prevent your schedules from becoming rife with cancellations

Participants Will Learn

At the end of this course the participants will learn:

  • The most effective ways to fill out Hygiene schedules that will minimize cancellations
  • Techniques and strategies that other Practices use to notify their Patients of upcoming appointments without becoming a nuisance
  • How to use the latest technologies to identify Patients who are most likely to cancel or fail to show up
  • How to do all of the above while maintaining the highest Patient satisfaction